Shipping policy

Last updated: [September 2026]

Thank you for shopping with Decorik (decorik.co). This policy explains how we process and ship your orders.

1. Where We Ship

We ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia and many parts of Europe. Available destinations are shown at checkout. If your country is not listed, contact us at jigneshrathod2905@gmail.com.

2. Order Processing Time

• Orders are processed within 2-5 business days after payment is confirmed
• Business days are Monday to Friday, excluding public holidays
• During sales, festive seasons or high-demand periods, processing may take longer
• You will receive an email once your order has shipped

3. Estimated Delivery Times

Delivery time starts after your order has been processed and shipped.

These are estimates, not guarantees. Delays can occur due to customs, carrier issues, weather or holidays.

4. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order
• [Free shipping on orders over $100 / Free shipping on all orders]

5. Order Tracking

• A tracking number is sent to your email once your order ships
• Tracking may take 2-5 days to show updates after dispatch, and international parcels can appear to pause while in transit or customs
• Please allow the full estimated delivery window before contacting us about delays

6. Multiple Packages

Items in one order may ship from different warehouses and arrive in separate packages on different days, each with its own tracking number. You will not be charged extra for this.

7. Customs, Duties & Taxes

• International orders may be subject to import duties, VAT or other taxes charged by your country
• These fees are the buyer's responsibility and are not included in the product price or shipping cost unless stated at checkout
• Refused or unclaimed packages due to customs charges are not eligible for a refund

8. Incorrect Address

• Please double-check your shipping address before placing your order
• To change your address, contact us within 12 hours of ordering
• We are not responsible for orders lost or delayed due to an incorrect or incomplete address. If a package is returned to us because of a wrong address, reshipping costs will be paid by the customer

9. Delayed, Lost or Stuck Packages

• If your order has not arrived within 30 days of shipping, or tracking shows no movement for 10+ days, contact us
• We will investigate with the carrier and offer a reshipment or full refund if the package is confirmed lost

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos or an unboxing video. See our Return & Refund Policy for details.

11. Delivery Attempts & Failed Deliveries

• Carriers usually make limited delivery attempts, after which the package may be held at a local depot or returned to sender
• Please make sure someone is available to receive the package and that your phone number is correct
• Orders returned due to failed delivery or non-collection may not be eligible for a full refund, and return shipping costs may be deducted

12. Contact Us

• Email: jigneshrathod2905@gmail.com
• Response time: within 24-48 hours
• Business: [Decorik, Surat, Gujarat, India]